Scoring Methodology and Criteria Evaluated By Our Team
Each casino we review is scored and ranked using these ten factors, each with their relative weightings:
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Bonuses offered By The Casino - At Sign-up and Ongoing
Relative bonus value and is the fine print reasonable?
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15 |
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General Promotions Including Incentives
Does the casino regularly offer new promotions like prize giveaways, loyalty points, free spins and cash prizes?
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10 |
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Cashout Performance
Cashout turnaround time for different methods.
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15 |
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The Reputation of the Owners and Operator
Standing and track record.
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15 |
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Ease of Use and Quality of Design
Relative ease of finding features and their use when compared to the norm in the industry.
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5 |
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Customer Support
Availibility and quality of assistance.
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10 |
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Mobile Casino Platform and Games
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5 |
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Licensing
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15 |
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Games Portfolio
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5 |
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Bonus Points
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5 |
The Results of our Rating System and What the Scores Imply
Explanation of scores:
- 85-100 – Exceptional: Present excellent bonus value, offers fast withdrawals and great service. Don’t hesitate.
- 75-84 – Good: A very safe bet. Make sure you understand why it is not rated in the Exceptional category before you play.
- 60-74 – Passable: this casino is probably safe, but read our 'Alerts' carefully as something will be amiss.
- 50-59 – Avoid: Not worth it. Look for a higher score on our site.
- 0-49 – Blacklisted: Don’t even consider it for a second.
Editor’s Note (11 August, 2015): An interesting development of late has been the launch of Playtech’s POP platform, which allows third party operators to source the Playtech games and integrate them into their existing software platform. This has resulted in a few high quality operators now being listed on this website, and they all score in the “Good” to “Exceptional” categories.
Here we present more details about our system and how we go about compiling our scores. Remember that we based this on over 100 data attributes that we research on each casino.
The weighing of each criterion is given in brackets.
Bonuses Offered By The Casino - At Sign-up and Ongoing (Weighting: 15)
Our assessment of the value and fairness of the bonuses offered by each casino on our site presents the most detailed part of our analysis. We look at:
- Value for money;
- Whether the wagering multiple, withdrawal conditions, and penalties related to the bonus are fair.
We don’t award these scores in isolation. Our methodology compares each bonus to the whole Playtech population to come to a relative indication of the value of the deal.
General Promotions Including Incentives (Weighting: 10)
We look into the regularity and value of each casino’s promotions, which include prize raffles, tournaments, free spins promos and more. We also look at the value and fine print of the loyalty rewards scheme, if offered.
Cashout Performance (Weighting: 15)
We look to answer the following questions?
- How consistent is the casino’s withdrawal performance?
- Is the turnaround time reasonable?
- Are there any known issues with slow pay with this casino?
- Are there unreasonable withdrawal limits per month?
- Are progressive jackpots paid in a lump sum?
- What is the reputation of the owners and the company who operate this casino?
- Are they new players or seasoned veterans?
- Are their terms and conditions easy to understand and transparent?
- What is their communication like with players? Is it to the point and reasonable or are there inconsistencies?
The Reputation of the Owners and Operator (Weighting: 15)
- What is the reputation of the owners and the company who operate this casino?
- Are they new players or seasoned veterans?
- Are their terms and conditions easy to understand and transparent?
- What is their communication like with players? Is it to the point and reasonable or are there inconsistencies?
Ease of Use and Quality of Design (Weighting 5)
This involves the simplicity in using the casino from registration, though banking, selecting games and customer support features.
Customer Support (Weighting: 10)
We test all the means of communication, which may include voice, email and live chat. We perform cashouts and test operator response to our questions.
Mobile Casino Platform and Games (Weighting: 5)
Although the games available through Playtech’s mobile platform are the same at most casinos. Some casinos provide extra games from other providers. We test things like ease of navigation to the mobile site, quality of the responsive design on the various types of devices and the performance of the games.
Licensing (Weighting: 15)
There are many countries and territories that offer online casino licenses but their probity requirements and the standards to which they hold operators are vastly different. We score this category based on our knowledge of the various licensing authorities:
- Highest ranked: UK, Isle of Man, Alderney
- Solid: Kahnawake
- Good: Malta, Curacao, Cyprus, Gibraltar
Any other territories will score receive a low score in this category.
Games Portfolio (Weighting: 5)
Most of the casinos we review offer the same Playtech games, but we will give bonus points to casinos that offer a wider range of games.
Bonus Points: (Weighting: 5)
Bonus points are awarded at our own discretions based on our knowledge of the casino and their reputation or if they offer something unique that benefits players.